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FAQs

Customer Service – our office hours are Monday – Friday from 8am – 4:30pm but we are usually working most days from 6am (MST) and checking emails most evenings. Your email or call will be returned within 24 hours unless unforeseen circumstances do not allow this. We also work most weekends so do not be surprised if you receive email replies then as well!


Can I add a phone number or website to a product – Yes! We can fully customize any of the products you see so that it is specific to your branch. The only extra cost would be a set-up charge which is usually between $55 and $75.


Shipping Costs – there are too many variables to post freight costs on your actual order. Once your order is placed, you will receive an order confirmation which will show your shipping costs. You are also welcome to email russ@synergyapparel.ca or call 1-403-978-2589 at any time to inquire about possible shipping costs.


Returns – All returns must be authorized by customer service. Call or email us using the contact information above for return authorization. All claims for damaged or defective merchandise must be made within 10 days of receipt. Sorry, we cannot accept returns on clothing if you order the wrong size or find that the size does not fit. We have put sizing charts on every apparel product page to help you pick the best size for you.


When will I receive my order – 90% of orders take 10-15 days to produce and arrive at your location (certain times of year or certain locations will result in slightly longer wait times). We do have a large supply of t-shirts, sweatshirts and hoodies in stock year-round and those quite often will ship within a few days of ordering if we do not have to add other products to the order.


Can I get better pricing – Yes! This site has been built to satisfy the needs of smaller runs so that every branch can benefit from a wide selection without investing a lot of money. We have negotiated special pricing from many of our vendors BUT if you are looking at ordering 1000’s of one particular promotional product or 50 of one particular jacket, please contact us directly and we will work out a deal for you. We also run “specials” several times a year. An email will come from Paul Davis Head Office notifying you when these specials are on. Please fill out your order on this website and any items that are on sale will be adjusted on your invoice to reflect those sale prices.


Taxes – applicable taxes will be added to every order. IF we ship directly to you from our suppliers, your specific provincial taxes will be added. If products are being shipped from our Alberta warehouse, you only pay the 5% GST. On some custom orders, duty and brokerage fees may also apply.


Can I ship to multiple locations – Yes! All you need to do is send us a detailed email to the address above and we will take care of this. Depending on your specific needs, extra charges may apply.


I don’t see what I am looking for – we have access to over one million products. Most of the time we can source out whatever you need. Please send us an email and we will work hard to fill your specific need.